Experienced EEO Counselors Needed!

If you are a certified EEO counselor with at least 2 years of experience, please send your resume, your original certificate and refresher certification to admin@artofresolution.com.  We periodically have a need for EEO counselors who are able to conduct complex Federal EEO counseling within 30 days from date of assignment.  In addition to the technical expertise, we are looking for the following skills:

  • High proficiency in Microsoft Word, and Adobe Pro (or similar PDF creator);
  • Exceptional time management skills;
  • Experience working in a shared drive;
  • Ability to follow instructions;
  • Open to receiving feedback from a reviewer; and
  • Experience applying a wide variety of resolution and facilitation techniques to the EEO dispute under counseling.

Most counselings are conducted telephonically.

Our ideal candidate is available during normal business hours does in order to be able to conduct counseling within the 30-day timeframe.

If you have any questions or are interested, please contact us at admin@artofresolution.com

If you are interested, please send your resume to:   admin@artofresolution.com

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A Chill in the Air…

When we train managers and supervisors, we spend some time talking about the importance of preserving and protecting employees’ right to engage in the EEO complaint process.  In this case from EEOC’s 1st quarter Digest of Equal Employment Opportunity Law, a supervisor’s comments about the complainant’s EEO activity resulted in a finding of retaliation.  EEOC reminds us that any conduct that is designed to intimidate and/or interfere with the complainant’s EEO activity or deter employees from exercising their EEO right can result in a finding of discrimination.  In other words, supervisors must be careful not to say anything that would have a chilling effect on employees accessing the EEO complaint process.

Here is a summary of the decision…

Complainant filed an EEO complaint alleging, among other things, that his supervisor made remarks about his EEO activity. On appeal, the Commission found that the supervisor’s actions constituted retaliation. Complainant engaged in protected EEO activity when he contacted an EEO counselor, and the supervisor was aware of that activity. The supervisor then contacted Complainant and made a number of comments about Complainant’s EEO activity including that an email he received regarding the matter was “weighing on [his] mind.” The supervisor acknowledged asking Complainant why he had filed when he did and stating Complainant “pulled the trigger too soon.” The supervisor also stated that the EEO process was probably “not the most enjoyable path for anyone involved.” Further, he appeared to offer Complainant an incentive for withdrawing from the EEO process, by telling him that, if rumors of changes in management occurred and he had a good evaluation in hand, he, the supervisor, would have another conversation with senior management about a position for Complainant. The Commission found that the supervisor engaged in conduct that was designed to intimidate and/or interfere with Complainant’s EEO activity, and the supervisor’s comments would be reasonably likely to deter employees from exercising their EEO rights. The Commission affirmed the Agency’s finding of no discrimination regarding the remaining allegations in the complaint. The Agency was ordered, among other things, to investigate Complainant’s claim for damages, and provide training to the supervisor. Octavio C. v. Dep’t of the Interior, EEOC Appeal No. 0120150460 (Aug. 16, 2017).

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A Stitch in Time…

Changes in schedule are common reasonable accommodation requests. In this case, from EEOC’s 1st quarter Digest of Equal Employment Opportunity Law, an agency forced the complainant to take an hour of leave each day, rather than permitting him to alter his schedule, which resulted in a finding of discrimination…

 Complainant requested to change to a later shift or be allowed to report one hour later as a reasonable accommodation. Following a hearing, the AJ found that the Agency accommodated Complainant by allowing him to report to work one hour later and use one hour of leave. On appeal, the Commission disagreed with the AJ’s conclusion that the Agency met its reasonable-accommodation obligation, noting that forcing an employee to take leave when another accommodation would permit an employee to continue working a full day is not an effective accommodation. In this case, there was an alternative accommodation that would have allowed Complainant to continue working a full day, specifically allowing Complainant to report for work one hour later and work a full day, and the Agency did not show that it would have incurred a significant difficulty or expense if it had allowed Complainant to do so. There was no evidence that this proposed schedule change would have been unduly disruptive to other employees. The Agency’s assertion that allowing Complainant to report to work one hour later would not be fair to the other employees did not establish undue hardship. Consequently, the Commission found that the Agency denied Complainant a reasonable accommodation when it refused to permit him to report to work at the later time. The Commission separately affirmed the AJ’s finding of no discrimination regarding Complainant’s termination during his probationary period. As a remedy for the Agency’s failure to provide a reasonable accommodation, the Commission ordered the Agency, among other things, to investigate Complainant’s claim for damages, and provide applicable training to the responsible management officials. Lloyd E. v. Dep’t of Transp., EEOC Appeal No. 0120150325 (Aug. 17, 2017).

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A Thorny Situation…

This EEOC decision from its 1st quarter Digest of Equal Employment Opportunity Law provides an interesting example of religious discrimination and perceived mental disability overlapping to result in a finding of discrimination.

The Commission found that the Agency discriminated against Complainant based on her disability when it asked Complainant to remove a Crown of Thorns from her cubicle. The Agency did not dispute Complainant’s assertion that other employees were allowed to have religious symbols at their desks. While a supervisor stated that Complainant’s co-workers complained, the Agency did not present any statements from co-workers to corroborate this assertion. The Commission found that the Agency asked Complainant to remove the item because of the perception that Complainant was “unstable” and the Crown could be used as a weapon. Based upon the record, however, the supervisor had no more reason to believe that Complainant would become violent than any other employee. The Commission concluded that the supervisor’s decision appeared grounded in stereotypes about people with mental health conditions, and the Agency conceded that it directed Complainant to remove the Crown based upon the alleged perception by co-workers about Complainant’s condition. The Commission affirmed the Agency’s finding that it did not deny Complainant a reasonable accommodation, and found that Complainant failed to prove her claim of harassment. The Agency was ordered, among other things, to investigate Complainant’s claim for compensatory damages, take steps to ensure that all disability discrimination ceases and desists in the facility, permit Complainant to display the Crown of Thorns in her workspace, and provide training for management officials at the facility. Matilde M. v. Soc. Sec. Admin., EEOC Appeal No. 0120140147 (Jan. 17, 2017) .


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The Not So Friendly Skies


This recent settlement of a class action disability discrimination lawsuit highlights the importance of employers not having a blanket policy that bars employees with medical restrictions from returning to work without an interactive dialogue to determine if they could have been returned to work with a reasonable accommodation…


American Airlines and Envoy Air to Pay $9.8 Million to Settle EEOC Disability Suit

Airlines’ Policies Discriminated Against Disabled Employees, Federal Agency Charges

PHOENIX – American Airlines and Envoy Air will pay $9.8 million in stock, which is worth over $14 million if cashed in today, and provide other significant relief to settle a nationwide class disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today. The EEOC’s suit said the airlines unlawfully denied reasonable accommodations to hundreds of employees.

“This matter highlights the critical role of the Americans with Disabilities Act in getting people back to work as quickly as possible,” said EEOC Acting Chair Victoria A. Lipnic. “The parties deserve credit for working diligently to bring this matter to resolution.”

According to the EEOC’s suit, American and Envoy violated federal law by requiring their employees to have no restrictions before they could return to work following a medical leave. Under this policy, if an employee had restrictions, American and Envoy refused to allow them to return to work and failed to determine if there were reasonable accommodations that would allow the employee to return to work with restrictions.

Such alleged conduct violates the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability and also requires an employer to provide reasonable accommodation to employees with disabilities unless doing so would cause significant difficulty or expense for the employer. If employees with disabilities are not able to do their current job, even with a reasonable accommodation, employers are obligated to look for a reassignment to another position for those employees.

The EEOC filed suit in U.S. District Court for the District of Arizona, Civil Action No. 17-cv-04059-SPL, after first attempting to reach a pre-litigation settlement through its conciliation process and continued negotiations prior to filing suit. The consent decree resolves the EEOC’s lawsuit and several charges of discrimination filed by individuals with the EEOC. The systemic investigation was conducted by the EEOC’s Phoenix District Office.

In addition to the $9.8 million in stock, the two-year decree includes injunctions against engaging in any future discrimination or retaliation based on disability, and requires the companies to adopt policies that ensure reasonable accommodations are provided to persons with disabilities. American and Envoy will provide mandatory periodic training on the ADA to employees. The settlement applies to all American and Envoy employees throughout the country.

EEOC Deputy General Counsel James L. Lee said, “We are pleased the parties were able to resolve this important case without resorting to prolonged and expensive litigation, and we are proud of the Commission’s long record of protecting people with disabilities from workplace discrimination.”

Elizabeth Cadle, district director for the Phoenix office, added, “This settlement demonstrates the need for employers to have good ADA policies. That means policies which consider employers’ obligations to provide reassignment without competition as a reasonable accommodation for employees with disabilities who become unable to do their current job even with accommodations.”

EEOC Regional Attorney Mary O’Neill added, “This consent decree is the result of productive and thoughtful negotiations with American. We appreciate American and Envoy working with the EEOC to reach a settlement. In addition to providing meaningful monetary relief for hundreds of former employees, the settlement contains important equitable relief, including company policy changes and training designed to provide people with disabilities equal opportunities in the workplace.”


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EEOC’s Latest Quarterly Digest

EEOC has released its most recent Quarterly Digest which has some great information for all EEO professionals.  There is a particularly interesting article entitled, “Race Discrimination in the 21st Century Workplace” also included in the Digest.  You’ll find the Quarterly digest here:


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Are You an Experienced EEO Investigator?

If so, Art of Resolution is seeking experienced (1-year minimum) certified EEO investigators interested in conducting telephonic investigations as independent contractors. For this opportunity, investigators must be located in Boston, New York, Philadelphia, Washington DC Metro Area, Atlanta, Chicago, Denton (Texas), Denver, Oakland and Seattle. Resumes should be emailed to admin@artofresolution.

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Making a Wrong Right

It’s hard to keep up with all of the EEO and diversity-related news these days, so in case you missed it, read about it here

In this case, an African-American woman was fired from Banana Republic for wearing her hair in box braids.  A manager told the woman that her braids were too urban and unkempt for the Banana Republic image.  He warned her that, until she changed her style, she would not be scheduled for anymore shifts.   Unlike the situation that unfolded in our earlier post, in this case, the manager was fired from Banana Republic, and they made the following statement:

 “Our team began an immediate investigation and the manager involved was promptly removed from the store,” she said in an email statement. “Today we concluded the investigation and can confirm that the manager has been terminated from the company. Banana Republic has zero tolerance for discrimination. This situation was completely unacceptable, counter to our policies, and in no way reflects our company’s beliefs and values.”

In this case, it appears Banana Republic acted promptly.  Hopefully the company is taking actions to ensure that something like this does not happen in the future by training all managerial staff on the application of their anti-discrimination policies.

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Sexually Harassed? You’re Fired!

With the topic of sexual harassment in the news, this case from EEOC is an important reminder of the importance of management taking immediate and appropriate action when an allegation of sexual harassment is made.  It’s clear from this case, as well as growing reports of sexual harassment in various industries, more training is needed.

-EEOC Press Release…

EEOC Sues Anchor Staffing For Sexual Harassment and Retaliation

After Employee Complained About Sex Harassment, Staffing Company Ended Her Assignment and Denied Her Future Assignments, Federal Agency Charges

CHICAGO – Anchor Staffing, a Chicago-based staffing agency, violated an employee’s federal civil rights when it failed to respond adequately to her complaint about sexual harassment, removed her from her work assignment, and denied her any future work, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit it filed on November 1, 2017.

According to Julianne Bowman, the EEOC’s district director in Chicago, the EEOC’s pre-suit investigation revealed that a female employee, whom Anchor Staffing assigned to work as a telephone operator at the Illinois Department of Human Services (IDHS), was sexually harassed on her first day of work by another Anchor Staffing employee assigned to IDHS.

“After she complained to Anchor Staffing about the harassment, Anchor immediately removed the employee from her assignment at IDHS and failed to provide her any other work assignments, effectively firing her,” Bowman said. “Punishing a harassment victim for standing up for her rights is unconscionable and unlawful, and the EEOC will fight such misconduct.”

Such alleged conduct violates Title VII of the Civil Rights Act of 1964, which prohibits sex discrimination (including sex harassment) as well as retaliation in employment. The EEOC filed suit after first attempting to reach a pre-litigation settlement through its conciliation process. The case, EEOC v. Anchor Staffing, Inc., Civil Action No. 17-cv-7899, was filed in the U.S. District Court for the Northern District of Illinois, Eastern Division, and has been assigned to U.S. District Judge Andrea R. Wood.

The EEOC’s regional attorney for the Chicago District, Greg Gochanour, said, “Employees of staffing agencies, who constitute a large and growing share of the American workforce, are protected by federal civil rights laws. Like any employer, staffing agencies must react appropriately to complaints of sexual harassment. Here, Anchor Staffing responded unlawfully to an employee complaint by making her worse off when it terminated all her work assignments, both present and future.”

The EEOC seeks full make-whole relief, including back pay, future employment opportunities, compensatory and punitive damages, and non-monetary measures to correct Anchor Staffing’s practices in the future. The government’s litigation effort will be led by EEOC Trial Attorneys Brad Fiorito and Rich Mrizek and supervised by EEOC Supervisory Trial Attorney Diane Smason.

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Pink or Blue… You’re Fired!


In our last post, we shared a case where EEOC is suing a company for age discrimination.  In this case, the Dash Dream Plant settled a case where they told female employees they would be fired if they got pregnant…

EEOC Press Release-

Dash Dream Plant to Pay $110,000 to Settle EEOC Pregnancy Lawsuit

Don’t Get Pregnant or You’re Fired, Orchid Grower Told Employees, Federal Agency Charged

FRESNO, Calif. – A Merced County orchid grower will pay $110,000 and provide other relief to settle a pregnancy discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the federal agency announced today.

According to the EEOC’s lawsuit, Dash Dream Plant, Inc. held staff meetings in which female employees were instructed not to get pregnant and that if a female employee became pregnant, she should consider herself fired. The lawsuit also alleged that female employees were not reinstated or rehired when they attempted to return to work after childbirth.

Such alleged conduct violates Title VII of the Civil Rights Act of 1964, as amended by the Pregnancy Discrimination Act of 1978 (PDA), and Title I of the Civil Rights Act of 1991. The EEOC filed its lawsuit on Sept. 20, 2016 in U.S. District Court for the Eastern District of California (EEOC v. Dash Dream Plant, Inc., Case No. 1:16-cv-01395-DAD-EPG) after first attempting to reach a pre-litigation settlement through its conciliation process.

As part of the consent decree settling the suit, Dash Dream will pay $110,000 to at least two former employees who the EEOC alleges were subjected to the discriminatory treatment. In addition to monetary relief, Dash Dream also agreed to retain an external equal employment opportunity monitor who will assist the company in creating, reviewing and revising its policies and practices to ensure compliance with Title VII, including the PDA. The external EEO monitor will also assist in creating a centralized tracking system for discrimination complaints and preparing semi-annual reports for the EEOC on Dash Dream’s progress and its compliance under the decree. Dash Dream further agreed to distribute the revised policies to all employees and provide anti-discrimination training for both employees and management personnel. The EEOC will monitor Dash Dream’s compliance with this five-year decree.

“We commend Dash Dream for resolving this complaint and for agreeing to put in place measures to help prevent future pregnancy discrimination in its workplace,” said Anna Park, regional attorney for the EEOC’s Los Angeles District, which includes Merced County in its jurisdiction.

Melissa Barrios, director of the EEOC’s Fresno Local Office, added, “We are encouraged by Dash Dream’s acknowledgment of a woman’s fundamental right to have children, and not lose her livelihood for that choice. The changes that will be put in place as part of this settlement will benefit not only women, but the workforce as a whole.”

According to the company’s website, www.dashdream.wordpress.com, the Dos Palos, Calif.-based company grows orchids for retail and wholesale buyers.

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