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Basic Mediation Skills – 32 Hour Mediator Certification
This course provides participants with the basic knowledge and skills necessary to be neutral, third party mediators. The participants learn about mediation/co-mediation and its usefulness as a problem solving technique; they also are taught how to identify and practice the steps of the mediation process, draft a written settlement agreement, and understand mediator standards of conduct.
Advanced Mediation Skills
This course focuses on enhancing the skills of mediators who have conducted at least five mediations. It is designed to provide participants with the additional knowledge and skills to conduct effective mediation sessions and to assist parties in resolving disputes. The participants will learn to understand the causes of conflict, how to work with multiple parties, issues, and representatives, how to improve questioning skills, how to paraphrase and summarize, and better utilize these techniques to break an impasse.
This course provides employees, managers, and union officials with a basic understanding of conflict, the underlying causes of conflict, and how ADR can be used to resolve disputes. The course emphasizes mediation as one of the most commonly used ADR processes to address workplace disputes.
This course provides an introduction to the Comprehensive Conflict Coaching Model and affords the participant an opportunity to apply the principles and approaches from each stage in role play and feedback situations.
From Conflict to Collaboration: The Keys to Effective Conflict Management
Conflict is a part of our lives. Those of us who know how to work through conflict can ultimately turn it into collaboration. In this workshop, participants learn how to take the initiative to quickly resolve conflict with their co-workers and work together to find win/win solutions for common workplace disputes.
This course provides participants with the basic knowledge and skills necessary to be a neutral, third party group facilitator. The participants learn group facilitation skills including: introduction to group conflict, overview of the principles and practices of group facilitation, including neutrality and confidentiality, stages of group formation and development, techniques for identifying and assessing group conflict, designing and managing group conflict interventions, and skills and methods for intervening in group conflict.