32-Hour Online EEO Investigator Certification Training 

Interested in becoming a certified Federal EEO Investigator?  This course, which meets EEOC’s requirements for investigator training, provides potential investigators with knowledge and skills necessary to investigate Federal sector EEO complaints.  The module includes an overview of the EEO discrimination complaint process, the role and responsibilities of the EEO investigator, the theories of discrimination, interviewing techniques, and report writing.  You’ll be a certified investigator at the conclusion of the training. 

We know there are other options for obtaining online EEO investigator certification.  Ours is superior, and we think you’ll agree.  When considering other options, here are a few of the factors to take into account:  

  • This is our primary line of work.  EEO investigations is what we do.  We have conducted investigations for numerous agencies and our training incorporates many of the unique requirements these Federal agencies have.  Upon completion of the training, you’ll have an understanding of what to expect when you are assigned work.
  • Our instructors have more than 75 years combined federal sector experience in the EEO field. They have served in a variety of capacities:  as investigators, reviewers of investigations, managers of the EEO complaint process, management officials, HR managers, and EEO specialists.  Our training is built around this extensive knowledge.  What this means is that our team brings recent and real-life experience to the training, and you’ll have the benefit of our experience through personalized feedback on all of your assignments.
  • We also know the successful recipe for training and developing extraordinary investigators having trained 100’s of investigators who are now successfully performing investigations for the Federal government.  
  • Our training exceeds EEOC’s requirements as prescribed in Chapter 6 of its Management Directive-110. 

Click here fore even more information.

Cost:  $895

If you are ready to take the course, we have it available online… Art of Resolution LMS   If you’d like more information, email admin@artofresolution.com, and we’ll provide you additional information.

8-Hour Online Annual EEO Investigator Refresher Training 

We bring the same factors described above to our 8-Hour refresher training.  If you are an EEO investigator who needs your annual refresher training?  If so, our 8-hour refresher training, which meets EEOC’s annual requirement, is now available online.  

The theme of this annual refresher training is “back to basics”. It provides a review of some of the fundamental things needed to be a well-rounded investigator, as well as providing investigators some updates in relevant EEO case law related to sexual orientation and GINA cases. Investigators will also get some tips on investigating GINA claims. We developed the course after consulting with several reviewers of reports of investigation. The course includes a presentation summarizing their feedback, which included an overall recommendation of going “back to basics”.

Cost:  $295

If you are ready to take the course, we have it available online… Art of Resolution LMS    If you’d like more information, email admin@artofresolution.com, and we’ll provide you additional information.

The following courses are not yet offered online. If you are interested in scheduling in person training, please contact us at admin@artofresolution.com:

 EEO Counselors Certification Training 

32 hours

This course, which meets EEOC’s requirements for counselor training, provides potential counselors with knowledge and skills necessary to counsel Federal sector EEO complaints.  The course focuses on Federal EEO discrimination complaint process, the role and responsibilities of the EEO counselor, fact-gathering techniques, interviewing techniques, and report writing.

EEO Complaint Process (General)

1.5 hours

This course provides an overview of the EEO complaint process. It describes, in depth, each step of the complaint process, including timeframes for initiating complaints, and the various roles and responsibilities of each individual involved in the EEO complaint process.

EEO Complaint Process: Avoiding Costly Pitfalls

2 hours (can be expanded)

This course focuses on the Federal EEO discrimination complaint process and how to avoid pitfalls that lead to costly EEO complaints. The course explores actual case studies of pitfalls of managers and supervisors that led to EEO complaints, the rulings of the agency, EEOC, and the courts.  The length of the course can be modified through the use of case studies.

EEO for Managers and Supervisors

2 hours

This course provides the manager’s perspective of the EEO complaint process. It describes a manager’s role, rights and responsibilities if they are identified as the Responsible Management Official (RMO) in an EEO complaint. The course also includes a discussion of common mistakes which supervisors may make and provides case studies of situations which have led to findings of discrimination.

EEO for Senior Leaders

2 hours

This course is aimed at senior executives providing the executive’s perspective of the EEO complaint process and how to identify situations that have a higher likelihood of a finding of discrimination.  It provides practical insights on how to manage a diverse workforce where conflict occurs.  

The Rehabilitation Act and the Americans with Disabilities Amendments Act

3 hours

This course provides information on the Rehabilitation Act of 1973 as amended and the Americans with Disabilities Act Amendments Act (ADAAA) of 2008 to supervisors and managers, including employees in Human Resources. The course focuses on the provisions of the statutes and outlines procedures for handling requests for reasonable accommodation in the workplace. Facilitators lead a discussion on the elements of reasonable accommodation and the agency’s responsibility to employees and the nature of discrimination faced by individuals with physical or mental disabilities.

Preventing Retaliation in the Workplace

4 hours

Preventing Retaliation in the Workplace will help managers identify problem situations and prepare them to deal with situations in order to reduce productivity problems and legal risk that can occur when retaliation is perceived. This program can also provide a defense for your organization by demonstrating that it took reasonable steps to prevent situations involving retaliation.

Settlement Agreement Training

4 hours

This PowerPoint presentation explores the “do’s and don’ts” of writing a settlement agreement to resolve an EEO complaint. This course aids participants in crafting effective settlement provisions which comply with legal requirements. During the training session, time is allotted for participants to demonstrate proficiency by crafting a settlement agreement. The objective of this training is to ensure that mediators, EEO managers, and others involved in crafting such agreements understand the regulatory requirements necessary for a legal and binding settlement agreement.

 Sexual Harassment Training for Supervisors

2.5 hours

This course provides managers with the legal definition of sexual harassment and presents management’s legal responsibility to take immediate and appropriate action when they learn of such allegations. It also covers a manager’s liability for the sexual harassment, and includes case studies for further illustration.  (Adaptable for employees.)

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